We will link and evaluate the information you provide with information about tasks and jobs that are relevant in the context of TeamViewer use cases. We will also store the information you provide us in a content management system and in internal file storage cloud systems (e.g.
This information helps us to understand you (as a representative for users with comparable usage) better and to optimize the product for you. via QuestionPro or an in-house developed survey tool). We will either watch how you process various tasks, interview you or ask you some questions personally or invite you to surveys and polls (e.g. We will ask you to show us how you use the TeamViewer product(s) in general. Occasionally we will record user research sessions including audio and video streams or document situations and environment with photographs (only!) with your consent. Nevertheless, we strongly recommend that you avoid showing sensitive information during research sessions. Personal information collected during user research will never be put on the website or any other public channel. We will collect information and use it to improve the product, to discuss potential features and improvements to build our roadmap. User research means listening and talking to users, collecting feedback, interviewing them, testing them while using the product (also prototypes or early not yet released versions) or doing TeamViewer related tasks, such as remote control, remote access, remote support, remote management, desktop sharing, online meetings, web conferencing and file transfer. We incorporate user research methods to guide the design, development, and refinement of our products.
The gained insights help us to improve the usability of TeamViewer. You can also only participate in surveys if you do not want to get in touch with us directly. User research focuses on understanding user behaviors, needs, and motivations through surveys, observation techniques, task analysis, and other feedback methodologies.ĭirect communication and individual test and research sessions are optional and voluntary.
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